French-Speaking Customer Support Agent - Lisbon/Braga

Cross Border Talents; Porto; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Performance bonus

Constant training and development

Great relocation support

40 hours/week, rotating shifts

Central Lisbon location

Job summary

Cross Border Talents is seeking a French-speaking Customer Support Agent to assist global customers in Lisbon or Braga. You will embody the brand, elevate the customer experience, and manage inquiries across the customer lifecycle.

Responsibilities include handling inbound/outbound contacts, delivering personalized communication, and driving First Contact Resolution to foster loyalty. Relocation support is offered; 40‑hour weeks with rotating shifts in a central Lisbon location.

Qualifications

• Native level of French with some English proficiency.
• Exceptional interpersonal communication and empathy.
• Proactive attitude focused on community wellbeing.
• Attention to detail and results-driven mindset.
• Ability to analyze data and identify trends to improve workflows.

Responsibilities

• Serve customers in inbound and outbound contacts through voice or digital platforms, identifying and responding to needs.
• Achieve high customer satisfaction through personalized, professional communication with brand tone.
• Aim for First Contact Resolution and minimize repeat calls to resolve issues.
• Act as brand ambassador with knowledge of products, sustainability services and commitments.
• Create sales and customer retention opportunities through outbound and inbound contacts.

Skills

Interpersonal skills

French native

English fluency

Proactive attitude

Attention to detail

Data analysis

Job description

Cross Border Talents is seeking a French-speaking Customer Support Agent to assist global customers in Lisbon or Braga. You will embody the brand, elevate the customer experience, and manage inquiries across the customer lifecycle.

Responsibilities include handling inbound/outbound contacts, delivering personalized communication, and driving First Contact Resolution to foster loyalty. Relocation support is offered; 40‑hour weeks with rotating shifts in a central Lisbon location.