Bilingual Customer Support Specialist – Spanish/English, Lisbon

Cross Border Talents; Lisboa; In loco; EUR 18.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Supportive team leader

Career development paths

Multicultural working environment

Descrizione del lavoro

Cross Border Talents in Lisbon is hiring a customer service representative to join a multilingual team supporting an international client. You will handle inbound and outbound contacts in Spanish and English, ensuring questions are answered with care and accuracy.

This on-site role offers paid training, a supportive team leader, clear quality guidance, and opportunities for career development in a friendly multicultural environment. Working hours are set during the interview process.

Competenze

• Fluent level in Spanish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Mansioni

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Conoscenze

Spanish

English

Customer service

Communication

Teamwork

Calm under pressure

Descrizione del lavoro

Cross Border Talents in Lisbon is hiring a customer service representative to join a multilingual team supporting an international client. You will handle inbound and outbound contacts in Spanish and English, ensuring questions are answered with care and accuracy.

This on-site role offers paid training, a supportive team leader, clear quality guidance, and opportunities for career development in a friendly multicultural environment. Working hours are set during the interview process.