Customer Service Representative - Portuguese and French

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development

Multicultural environment

Job summary

Cross Border Talents in Lisbon is recruiting multilingual customer service representatives to support an international client. You will handle inbound and outbound contacts, resolve questions with care and accuracy, and maintain accurate case records.

Fluency in Portuguese and French is essential, and you will communicate clearly in both languages on a daily basis within a friendly, professional environment.

Qualifications

• Fluent in Portuguese and French is required.
• Clear and professional written and spoken communication.
• Team-oriented with a positive attitude.
• Comfortable using multiple software systems and tools.
• Reliable, detail-oriented, and patient under pressure.

Responsibilities

• Answer customer questions by phone, email, and chat in a friendly, professional tone.
• Resolve requests accurately using provided tools and knowledge base.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases following defined processes.

Skills

Portuguese language

French language

Communication skills

Team player

Attention to detail

Computer literacy

Job description

Looking for Portuguese and French speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Portuguese and French is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Portuguese and French.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.