Portuguese Customer Support Agent: Live and Work in Greece

Cross Border Talents; Coimbra; A distancia; EUR 15.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flight relocation

Hotel on arrival

Housing assistance

Paid training

14 salaries per year

Performance bonus up to 10%

8-month nesting period

Descripción de la vacante

Cross Border Talents is hiring a remote Greek-based Customer Expert who will support business customers by phone and email. You’ll troubleshoot issues at Tier 1 and escalate to Tier 2 as needed, using CRM tools such as Siebel and ServiceNow.

Training lasts about 6 months to reach independence within a global team. The role requires native or C1 Portuguese and B2 English, strong communication skills, and PC proficiency.

Formación

• Native or C1 Portuguese
• B2 English
• Excellent written communication and solid PC skills
• Strong soft skills
• Customer support experience is a plus, but not required
• EU candidates only

Responsabilidades

• Provide first-line (Tier 1) B2B customer support by phone and email
• Perform basic troubleshooting for users
• Open and escalate tickets to Tier 2
• Use CRM tools (Siebel, ServiceNow)

Conocimientos

Portuguese

English

Descripción del empleo

Remote from any city in Greece | €1,045.72 gross/month × 14 salaries | We cover your move

Want to live in Greece without taking a leap into the unknown? We'll fly you there, put you up in a hotel, help you find a home, and pay you to learn the job.

What you get

• 14 salaries per year: €1,045.72 gross/month
• Performance bonus of up to 10% of your gross salary
• Pay rises: €1,100 gross/month after 12 months, €1,150 after 3 years
• Paid training, plus a 2-week nesting period for a smooth start

Relocation support

• One flight from anywhere within the EU to Greece
• Two weeks of hotel accommodation on arrival
• Free help finding housing in Greece

Your Greece, your choice

Work remotely from any city in Greece: Athens, Thessaloniki, an island town, or wherever feels like home.

The role

You'll be a first-line (Tier 1) B2B Customer Expert for a global printer and imaging brand, helping business customers by phone and email:

• Basic troubleshooting for users
• Opening and escalating tickets to Tier 2
• Working in CRM tools (Siebel, ServiceNow)

You'll join a global team, with a structured learning curve to full independence within about 6 months.

What we're looking for

• Native or C1 Portuguese
• B2 English
• Excellent written communication and solid PC skills
• Strong soft skills
• Customer support experience is a plus, but not required
• EU candidates only

Quick facts

• Monday to Friday, within a 09:00–20:00 operating window
• Initial 8-month contract, with potential for extension