Porto Onsite Customer Support Specialist (Italian/English)

WW Talents; Barreiro; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

Food allowance

Job summary

WW Talents in Porto, Portugal (Onsite) is seeking a Customer Support Representative to provide professional, efficient, and empathetic support to customers across different markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

The role requires fluent Italian, C1 English, strong customer service skills, and the ability to learn and manage large amounts of information.

Qualifications

• Fluent verbal and written communication in Italian.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.

Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Skills

Italian — Fluent

English — C1

Job description

WW Talents in Porto, Portugal (Onsite) is seeking a Customer Support Representative to provide professional, efficient, and empathetic support to customers across different markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

The role requires fluent Italian, C1 English, strong customer service skills, and the ability to learn and manage large amounts of information.