Porto-Based Customer Support (Italian/English) - 24/7

WW Talents; Aveiro; Presencial; EUR 9500 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Food allowance

14 salaries per year

Resumo da oferta

WW Talents in Porto, Portugal is seeking a Customer Support Representative to join an international team, handling inquiries across markets and delivering empathetic, accurate support to customers.

Fluent Italian and C1 English are required, with 24/7 rotational shifts. The role offers €1,000 gross per month in 14 payments, plus a daily food allowance, relocation support, and a welcome bonus paid across the first year.

Qualificações

• Fluent verbal and written communication in Italian.
• C1 level of English.
• Strong customer service and communication skills.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

Italian language

English (C1)

Customer service

Descrição da oferta de emprego

WW Talents in Porto, Portugal is seeking a Customer Support Representative to join an international team, handling inquiries across markets and delivering empathetic, accurate support to customers.

Fluent Italian and C1 English are required, with 24/7 rotational shifts. The role offers €1,000 gross per month in 14 payments, plus a daily food allowance, relocation support, and a welcome bonus paid across the first year.