Italian-Speaking Customer Support Specialist — Porto Onsite

WW Talents; Barreiro; On-site; EUR 14,000 - 18,000; Full time

Benefits offered by this job

Accommodation support

Food allowance

Welcome bonus (12 monthly installments

14 salaries per year

Job summary

WW Talents in Porto, Portugal (onsite) is seeking a Customer Support Representative to deliver professional, empathetic service across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience.

The role requires fluent Italian, C1 English, and strong communication skills. It offers 24/7 rotational shifts with accommodation and food support, plus a welcome bonus and relocation assistance details during interviews.

Qualifications

• Fluent verbal and written communication in Italian.
• English at C1 level.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to stay calm and professional under pressure.
• Strong empathy and active listening.
• Willing to work in a 24/7 rotational environment.
• Ability to support multiple markets simultaneously.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Skills

Italian fluency

English (C1)

Customer service

Problem solving

Info management

Attention to detail

Under pressure

Empathy

Active listening

24/7 shifts

Multi-market support

Job description

WW Talents in Porto, Portugal (onsite) is seeking a Customer Support Representative to deliver professional, empathetic service across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience.

The role requires fluent Italian, C1 English, and strong communication skills. It offers 24/7 rotational shifts with accommodation and food support, plus a welcome bonus and relocation assistance details during interviews.