Italian-Speaking Support Agent in Porto — Onsite, 24/7

WW Talents; Faro; On-site; EUR 17,000 - 19,000; Full time

Benefits offered by this job

Accommodation support

Welcome Bonus

Food allowance

Job summary

WW Talents in Porto, Portugal (onsite) invites a Customer Support Representative to deliver professional, empathetic service across markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience in a fast-paced, 24/7 rotational environment.

The role requires fluent Italian and C1 English, strong communication and problem-solving skills, and readiness to learn and manage large information sets; relocation and accommodation support

Qualifications

• Fluent Italian spoken and written.
• English proficiency at C1 level.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Strong empathy and active listening skills.
• Comfortable working in a 24/7 rotational environment.
• Ability to support multiple markets simultaneously.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.

Skills

Italian fluency

English C1

Customer service

Problem solving

Info retention

Attention to detail

Emotional intelligence

Multi-market support

Education

Job description

WW Talents in Porto, Portugal (onsite) invites a Customer Support Representative to deliver professional, empathetic service across markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience in a fast-paced, 24/7 rotational environment.

The role requires fluent Italian and C1 English, strong communication and problem-solving skills, and readiness to learn and manage large information sets; relocation and accommodation support