Italian-Speaking Customer Support Specialist — Porto (Onsite)

WW Talents; Coimbra; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

Food allowance

Job summary

WW Talents in Porto, Portugal, is hiring a Customer Support Representative to deliver professional, empathetic service across multiple markets. You will handle inquiries, resolve issues, and provide accurate information while maintaining a high level of service in a fast-paced environment.

You must be fluent in Italian with a C1 level of English, possess strong customer service and communication skills, and be comfortable with 24/7 rotational shifts.

Qualifications

• Fluent verbal and written communication in Italian.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Strong empathy and active listening skills.
• Comfortable working in a 24/7 rotational environment.
• Ability to support multiple markets simultaneously.

Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Skills

Italian language

English C1

Customer service

Communication skills

Problem solving

Attention to detail

Active listening

Multitasking

Job description

WW Talents in Porto, Portugal, is hiring a Customer Support Representative to deliver professional, empathetic service across multiple markets. You will handle inquiries, resolve issues, and provide accurate information while maintaining a high level of service in a fast-paced environment.

You must be fluent in Italian with a C1 level of English, possess strong customer service and communication skills, and be comfortable with 24/7 rotational shifts.