Italian-Speaking Customer Support Agent – 24/7 in Porto

WW Talents; Setúbal; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

Food allowance

Job summary

WW Talents is hiring a Customer Support Representative to deliver professional, empathetic help across multiple markets from Porto, Portugal onsite. You will manage inquiries, resolve issues, and provide accurate information to ensure a superior customer experience.

The role requires Italian fluency and C1 English, with a 24/7 rotational schedule and accommodation support as part of relocation help. In this position you will handle inquiries, troubleshoot, and retain essential product knowledge

Qualifications

• Fluent Italian (verbal and written)
• C1 level English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn and manage large amounts of information

Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support multiple markets when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes professionally and maintain composure under pressure
• Prioritize tasks with strong attention to detail
• Demonstrate active listening and empathy in interactions
• Maintain high service quality in a fast-paced environment

Skills

Italian language

English (C1)

Customer service

Problem solving

Information management

Attention to detail

Organizational skills

Stress management

Empathy

Active listening

Job description

WW Talents is hiring a Customer Support Representative to deliver professional, empathetic help across multiple markets from Porto, Portugal onsite. You will manage inquiries, resolve issues, and provide accurate information to ensure a superior customer experience.

The role requires Italian fluency and C1 English, with a 24/7 rotational schedule and accommodation support as part of relocation help. In this position you will handle inquiries, troubleshoot, and retain essential product knowledge