Italian-Speaking Support Agent — Porto (Onsite)

WW Talents; Aveiro; On-site; EUR 14,000 - 19,000; Full time

Benefits offered by this job

Accommodation support

Welcome Bonus

Food allowance

Job summary

WW Talents is seeking a Customer Support Representative in Porto, Portugal. You will deliver professional support to customers across markets, handling inquiries and resolving issues while maintaining a high-quality customer experience.

This role requires Italian fluency and English at C1 level in a fast-paced, 24/7 rotational environment. Relocation support is available, including accommodation assistance and a welcome bonus paid over the first year.

Qualifications

• Fluent verbal and written Italian is required.
• C1 level English proficiency is required.
• Strong customer service and communication skills are essential.
• Excellent problem-solving and prioritization abilities.
• Ability to learn and manage large amounts of information.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle inquiries, requests, and complaints with empathy.
• Identify customer needs and provide appropriate solutions.
• Support multiple markets when required and manage information.

Skills

Italian fluency

English (C1)

Customer service

Active listening

Attention to detail

Job description

WW Talents is seeking a Customer Support Representative in Porto, Portugal. You will deliver professional support to customers across markets, handling inquiries and resolving issues while maintaining a high-quality customer experience.

This role requires Italian fluency and English at C1 level in a fast-paced, 24/7 rotational environment. Relocation support is available, including accommodation assistance and a welcome bonus paid over the first year.