Italian-Speaking Customer Support Pro — 24/7 (Porto)

WW Talents; Braga; On-site; EUR 16,000 - 17,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

Food allowance

Job summary

WW Talents in Porto, Portugal is hiring a Customer Support Representative to provide professional, empathetic support across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience.

The role requires fluent Italian and C1 English, 24/7 rotational shifts, onsite work, and relocation support. Attractive package includes €1,000 gross/month paid over 14 salaries, food allowance, and a welcome bonus.

Qualifications

• Fluent verbal and written Italian communication.
• English at C1 level.
• Strong customer service and communication skills.
• Ability to learn, retain, and manage large amounts of information.
• Ability to remain calm and professional under pressure.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Skills

Italian language – fluent (verbal &. ,

English – C1 level

Job description

WW Talents in Porto, Portugal is hiring a Customer Support Representative to provide professional, empathetic support across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience.

The role requires fluent Italian and C1 English, 24/7 rotational shifts, onsite work, and relocation support. Attractive package includes €1,000 gross/month paid over 14 salaries, food allowance, and a welcome bonus.