Italian-Speaking Customer Support Pro — Porto, 24/7

WW Talents; Porto; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

14 salaries per year

Job summary

WW Talents in Porto, Portugal is seeking a Customer Support Representative to assist customers across markets with professional, empathetic service. You will handle inquiries, resolve issues, and provide accurate information to ensure a high-quality experience.

The role requires fluent Italian and strong English, a customer-focused mindset, and the ability to learn and manage large amounts of information. You will work in a 24/7 rotational environment onsite in Porto, with accommodation support

Qualifications

• Fluent Italian and strong English required.
• Proven customer service experience is a plus.
• Ability to learn and manage large amounts of information.
• Strong communication and empathy in interactions.

Responsibilities

• Provide professional customer support via verbal and written channels.
• Handle inquiries, requests, and complaints across markets.
• Identify needs and offer appropriate solutions.
• Support multiple markets when required.
• Maintain high service quality in a fast-paced environment.

Skills

Italian (Fluent)

English (C1)

Customer service

Problem solving

Multitasking

Job description

WW Talents in Porto, Portugal is seeking a Customer Support Representative to assist customers across markets with professional, empathetic service. You will handle inquiries, resolve issues, and provide accurate information to ensure a high-quality experience.

The role requires fluent Italian and strong English, a customer-focused mindset, and the ability to learn and manage large amounts of information. You will work in a 24/7 rotational environment onsite in Porto, with accommodation support