Porto-Based Dutch Beauty Advisor for Luxury Cosmetics

Cross Border Talents; Odivelas; On-site; EUR 22,000 - 29,000; Full time

Benefits offered by this job

Health insurance starting from day one

Job summary

Cross Border Talents is seeking a customer-focused professional to support the Dutch market from our Porto office. You will act as the primary contact for consumers, delivering product guidance and handling inquiries across live chat, phone, and email.

Responsibilities include managing orders, returns, and care advice, maintaining accurate logs in IT systems, and providing beauty recommendations with suitable alternatives.

Qualifications

• Language: native-level Dutch and at least B2-level English (written, spoken, read).
• Core competencies: excellent communication, empathy, customer focus, problem solving, teamwork.
• Technical skills: good IT skills, reporting tools, software navigation.
• Flexibility: availability to work on rotational shifts.

Responsibilities

• Multi-Channel Customer Support: Manage consumer interactions via live chat, phone, emails, webforms, and 1:1 social media.
• Information & Request Management: Handle customer queries and complaints regarding orders, returns, deliveries, refunds, care advice, data maintenance, and HRC registration.
• Beauty Advisory: Provide professional, precise, and timely product and beauty advice, presenting suitable alternatives.
• Documentation: Use required IT systems and reporting tools to maintain interaction logs and data accuracy.

Skills

Dutch language

English proficiency

Job description

Cross Border Talents is seeking a customer-focused professional to support the Dutch market from our Porto office. You will act as the primary contact for consumers, delivering product guidance and handling inquiries across live chat, phone, and email.

Responsibilities include managing orders, returns, and care advice, maintaining accurate logs in IT systems, and providing beauty recommendations with suitable alternatives.