Dutch Beauty Advisor – Luxury Cosmetics Support

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Porto, Portugal, is seeking customer-focused professionals to join our luxury cosmetics support team for the Dutch market. You will be the primary contact across live chat, phone, emails, and social media, delivering expert product guidance and ensuring high customer satisfaction.

The ideal candidate speaks native Dutch and has at least B2 English, with strong communication, empathy, and problem-solving skills. Flexible with rotational shifts and on-site work.

Qualifications

• Native-level Dutch language skills, plus B2-level English proficiency.
• Excellent communication, empathy, customer focus, problem-solving and teamwork.
• Strong IT skills and ability to navigate reporting tools quickly.
• Availability for rotational shifts.

Responsibilities

• Provide multi-channel customer support via live chat, phone, emails, webforms, and social media.
• Handle inquiries and complaints about orders, returns, refunds, care guidance, and HRC registration.
• Deliver professional beauty advice and suggest suitable products.
• Use IT systems and reporting tools to maintain logs and data accuracy.

Skills

Dutch (Native)

English (B2)

Communication

Empathy

Customer satisfaction

Teamwork

Problem-solving

Tools

Reporting tools

IT skills

Job description

Cross Border Talents in Porto, Portugal, is seeking customer-focused professionals to join our luxury cosmetics support team for the Dutch market. You will be the primary contact across live chat, phone, emails, and social media, delivering expert product guidance and ensuring high customer satisfaction.

The ideal candidate speaks native Dutch and has at least B2 English, with strong communication, empathy, and problem-solving skills. Flexible with rotational shifts and on-site work.