Dutch Beauty Advisor - Luxury Cosmetics Support

Cross Border Talents; Setúbal; On-site; EUR 19,000 - 24,000; Full time

Benefits offered by this job

Health insurance starting day one

Job summary

Cross Border Talents in Porto, Portugal seeks customer-focused professionals to support the Dutch market. You will be the first contact for consumers, delivering expert product guidance and handling inquiries across multiple channels to ensure high satisfaction.

Responsibilities include multi-channel support, order inquiries, returns, and beauty advisory. You will use IT systems to keep logs and maintain data accuracy while contributing to a collaborative team environment.

Qualifications

• Native-level proficiency in Dutch is required.
• At least B2-level English (written, spoken, and read).
• Excellent communication skills with empathy and a focus on customer satisfaction.
• Flexibility to work rotating shifts.

Responsibilities

• Provide multi-channel customer support (live chat, phone, emails, webforms, social media).
• Manage orders, returns, deliveries, refunds, and care advice while maintaining logs.
• Offer beauty and product advice with suitable alternatives and details.
• Utilize IT systems and reporting tools to ensure data accuracy.

Skills

Dutch language

English (B2)

Excellent communication

Customer-focused

Job description

Cross Border Talents in Porto, Portugal seeks customer-focused professionals to support the Dutch market. You will be the first contact for consumers, delivering expert product guidance and handling inquiries across multiple channels to ensure high satisfaction.

Responsibilities include multi-channel support, order inquiries, returns, and beauty advisory. You will use IT systems to keep logs and maintain data accuracy while contributing to a collaborative team environment.