Dutch Beauty Advisor for Luxury Cosmetics – Porto

Cross Border Talents; Almada; On-site; EUR 16,000 - 20,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Porto, Portugal, is seeking a customer-centric professional to join our team supporting the Dutch market. You will be the primary contact for consumers, delivering expert product guidance across live chat, phone, and email channels.

In this on-site role, you’ll handle inquiries, process orders, returns and refunds, and maintain logs using IT systems. Native Dutch with English at least B2 is required, plus strong communication, empathy, and a team-focused mindset.

Qualifications

• Native-level Dutch language proficiency.
• English at least B2 level, written and spoken.
• Excellent communication, empathy and teamwork.
• Strong problem-solving and IT speed with reporting tools.

Responsibilities

• Handle multi-channel customer support via live chat, phone, email, webforms, and social media.
• Provide beauty advice and product guidance with suitable alternatives.
• Maintain accurate interaction logs and database entries using IT systems.
• Manage queries and complaints, including order issues (returns, deliveries, refunds) and care guidance.

Skills

Dutch (native)

English (B2)

Communication skills

Empathy

Customer service

Problem solving

Teamwork

IT skills

Flexibility

Tools

CRM systems

Reporting tools

Database software

Job description

Cross Border Talents in Porto, Portugal, is seeking a customer-centric professional to join our team supporting the Dutch market. You will be the primary contact for consumers, delivering expert product guidance across live chat, phone, and email channels.

In this on-site role, you’ll handle inquiries, process orders, returns and refunds, and maintain logs using IT systems. Native Dutch with English at least B2 is required, plus strong communication, empathy, and a team-focused mindset.