Dutch Beauty Advisor - Luxury Cosmetics, Multi-Channel Support

Cross Border Talents; Costa da Caparica; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Porto, Portugal is seeking a customer-focused specialist to support the Dutch market in beauty, cosmetics and luxury. You will be the primary contact across live chat, phone and email, delivering expert product guidance and ensuring top-notch satisfaction.

You will handle inquiries, manage orders and returns, provide care advice, and use reporting tools to maintain logs and data accuracy.

Qualifications

• Native-level proficiency in Dutch with at least B2 English (written, spoken, and read).
• Excellent communication, high empathy, focus on customer satisfaction, problem solving and teamwork.
• Good IT skills, including navigation of reporting tools and software.
• Availability for rotational shifts.

Responsibilities

• Multi-Channel Customer Support: manage interactions via live chat, phone, emails, and social media.
• Information & Request Management: handle queries about orders, refunds, care advice, and data accuracy.
• Beauty Advisory: provide product guidance and suitable alternatives.
• Documentation: maintain interaction logs using IT systems and reporting tools.

Skills

Dutch

English (B2+)

Communication

Empathy

Customer satisfaction

Problem solving

Teamwork

IT skills

Tools

Reporting tools

Job description

Cross Border Talents in Porto, Portugal is seeking a customer-focused specialist to support the Dutch market in beauty, cosmetics and luxury. You will be the primary contact across live chat, phone and email, delivering expert product guidance and ensuring top-notch satisfaction.

You will handle inquiries, manage orders and returns, provide care advice, and use reporting tools to maintain logs and data accuracy.