Dutch Beauty Advisor - Luxury Cosmetics & Care

Cross Border Talents; Castelo; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Porto, Portugal, is seeking a customer-focused professional to support Dutch markets. You will act as the primary contact across live chat, phone, and email channels, delivering expert product guidance and ensuring satisfaction.

The role emphasizes empathetic communication, precise information handling, and accurate documentation. On-site work with 40 hours per week, 12-month contract with potential permanent follow-up after two years; health insurance from day one.

Qualifications

• Native Dutch language required.
• English at least B2 (written, spoken, read).
• Excellent communication and empathy.
• Ability to work in rotational shifts.

Responsibilities

• Provide multi-channel customer support via live chat, phone, email.
• Handle inquiries, orders, returns, and care information.
• Deliver cosmetics advice and product recommendations.
• Maintain logs and update customer records in IT systems.

Skills

Dutch

English B2

Customer service

Empathy

Communication

Teamwork

IT tools

Tools

Reporting tools

Job description

Cross Border Talents in Porto, Portugal, is seeking a customer-focused professional to support Dutch markets. You will act as the primary contact across live chat, phone, and email channels, delivering expert product guidance and ensuring satisfaction.

The role emphasizes empathetic communication, precise information handling, and accurate documentation. On-site work with 40 hours per week, 12-month contract with potential permanent follow-up after two years; health insurance from day one.