Dutch Market Beauty Advisor - Luxury Cosmetics Support

Cross Border Talents; Sintra; On-site; EUR 21,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Porto, Portugal invites applications for a customer support specialist fluent in Dutch to service the Dutch market. You will assist consumers across live chat, phone, email, and social channels, delivering accurate product guidance and high satisfaction.

Key duties include handling orders, returns, refunds, care advice, and maintaining logs in IT systems. The role requires empathy, strong communication, and flexibility to work rotational shifts.

Qualifications

• Native-level Dutch; English at least B2 (written, spoken, read).
• Excellent communication, empathy, customer satisfaction focus, problem-solving, and teamwork.
• Good IT skills with reporting tools and software.
• Willingness to work rotational shifts.

Responsibilities

• Multi-Channel Customer Support via live chat, phone, emails, webforms, and social media.
• Handle queries on orders, returns, deliveries, refunds, care information, and CRM data.
• Provide beauty advice and product recommendations.
• Log interactions and maintain accurate records in IT systems.

Skills

Dutch language

English (B2)

Communication

Empathy

Teamwork

Problem solving

Tools

CRM software

MS Office

Reporting tools

Job description

Cross Border Talents in Porto, Portugal invites applications for a customer support specialist fluent in Dutch to service the Dutch market. You will assist consumers across live chat, phone, email, and social channels, delivering accurate product guidance and high satisfaction.

Key duties include handling orders, returns, refunds, care advice, and maintaining logs in IT systems. The role requires empathy, strong communication, and flexibility to work rotational shifts.