Dutch Beauty Advisor - Luxury Cosmetics & Customer Care

Cross Border Talents; Loures; On-site; EUR 16,000 - 20,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Porto, Portugal, is hiring for a customer-focused role supporting the Dutch market. You will serve as the primary contact for consumers, offering expert product guidance across channels and ensuring satisfaction.

The role emphasizes beauty advisory, order inquiries, returns, and health-related questions, with on-site work at our Porto office and a 40-hour work week. Candidates should be native Dutch, with English at least B2, and ready to work rotating shifts; previous

Qualifications

• Native-level Dutch and at least B2 English (written, spoken and reading).
• Excellent communication, high empathy and focus on customer satisfaction.
• Strong problem-solving and teamwork abilities.
• Willingness to work rotational shifts.

Responsibilities

• Handle multi-channel consumer inquiries via live chat, phone, email and social media.
• Provide beauty advice and product recommendations to customers.
• Process orders, returns, refunds, and care information while maintaining logs.
• Maintain accurate data in IT systems and reporting tools.

Skills

Dutch (native)

English (B2)

Excellent communication

Empathy

Teamwork

Problem-solving

Tools

Reporting tools

Job description

Cross Border Talents in Porto, Portugal, is hiring for a customer-focused role supporting the Dutch market. You will serve as the primary contact for consumers, offering expert product guidance across channels and ensuring satisfaction.

The role emphasizes beauty advisory, order inquiries, returns, and health-related questions, with on-site work at our Porto office and a 40-hour work week. Candidates should be native Dutch, with English at least B2, and ready to work rotating shifts; previous