Dutch-Speaking Beauty Advisor – Multichannel Support Porto

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Health insurance starting from day one

Job summary

Cross Border Talents in Porto, Portugal is seeking customer-focused professionals to support the Dutch market. You will act as the primary contact for consumers, delivering expert product guidance and handling inquiries across live chat, phone, email and social media.

Responsibilities include managing orders, returns, deliveries and refunds, providing beauty advice, and maintaining accurate records in reporting tools. The role requires rotational shifts and a 40-hour work week on-site in Porto.

Qualifications

• Native-level Dutch language required.
• At least B2 level English (written, spoken, and read).
• Excellent communication, empathy and customer-focused mindset.
• Good IT skills and ability to navigate reporting tools quickly.

Responsibilities

• Deliver multi-channel customer support via live chat, phone, emails and social media.
• Provide product guidance and resolve inquiries to ensure satisfaction.
• Handle orders, returns, deliveries and refunds with care and accuracy.
• Maintain accurate interaction logs using company IT systems.

Skills

Dutch (native)

English (B2)

Communication skills

Empathy

Customer satisfaction focus

Problem solving

Teamwork

IT skills

Tools

Reporting tools

Job description

Cross Border Talents in Porto, Portugal is seeking customer-focused professionals to support the Dutch market. You will act as the primary contact for consumers, delivering expert product guidance and handling inquiries across live chat, phone, email and social media.

Responsibilities include managing orders, returns, deliveries and refunds, providing beauty advice, and maintaining accurate records in reporting tools. The role requires rotational shifts and a 40-hour work week on-site in Porto.