Dutch-Speaking Beauty Advisor for Luxury Cosmetics

Cross Border Talents; Setúbal; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Health insurance starting from day one

Job summary

Cross Border Talents in Porto, Portugal is seeking dedicated customer-support professionals to deliver exceptional experiences for the Dutch market. You will act as the primary contact for consumers, guiding product choices and resolving inquiries across multiple channels.

Responsibilities include handling orders, returns and refunds, providing beauty advice, and maintaining accurate interaction records. On-site role with rotating shifts, 40 hours per week, initially 12-month contract with

Qualifications

• Native-level Dutch, plus English at least B2 (written, spoken, read).
• Excellent communication, high empathy and focus on customer satisfaction.
• Good IT skills and ability to navigate reporting tools quickly.
• Able to work rotating shifts.

Responsibilities

• Multi-Channel Support: manage interactions via live chat, phone, emails, webforms and social media.
• Handle queries/complaints about orders, returns, deliveries, refunds, care advice, and HRC registration.
• Beauty advisory: provide product guidance and suitable alternatives with details.
• Documentation: maintain logs using IT systems and reporting tools.

Skills

Dutch (native)

English (B2)

Communication skills

Empathy

Customer focus

Problem solving

Teamwork

IT skills

Flexibility

Job description

Cross Border Talents in Porto, Portugal is seeking dedicated customer-support professionals to deliver exceptional experiences for the Dutch market. You will act as the primary contact for consumers, guiding product choices and resolving inquiries across multiple channels.

Responsibilities include handling orders, returns and refunds, providing beauty advice, and maintaining accurate interaction records. On-site role with rotating shifts, 40 hours per week, initially 12-month contract with