Dutch Beauty Advisor - Luxury Cosmetics Support

Cross Border Talents; Castelo; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Porto, Portugal, seeks a customer-focused professional to support the Dutch market in the beauty, cosmetics, and luxury sector. You will be the primary contact for consumers, delivering expert product guidance and handling inquiries across live chat, phone, emails, webforms, and social media.

This on-site role offers 40 hours per week, rotating shifts, and a 12-month contract with potential progression to a permanent position after two years.

Qualifications

• Native-level Dutch proficiency with at least English level B2.
• Excellent communication, high empathy and customer satisfaction focus.
• Strong problem-solving and teamwork abilities.
• Good IT skills and ability to navigate reporting tools.

Responsibilities

• Handle multi-channel consumer interactions via live chat, phone, emails, webforms, and social media.
• Provide product guidance and beauty advice, with suitable alternatives.
• Manage information requests and handle e-commerce queries (returns, deliveries, refunds).
• Maintain interaction logs and database accuracy using IT systems.

Skills

Dutch (native)

English (B2)

Communication skills

Empathy

Problem-solving

Teamwork

IT skills

Tools

Reporting tools

Job description

Cross Border Talents in Porto, Portugal, seeks a customer-focused professional to support the Dutch market in the beauty, cosmetics, and luxury sector. You will be the primary contact for consumers, delivering expert product guidance and handling inquiries across live chat, phone, emails, webforms, and social media.

This on-site role offers 40 hours per week, rotating shifts, and a 12-month contract with potential progression to a permanent position after two years.