Polish-Speaking Customer Support Representativ – Lisbon, Portugal [744]

Closerhire; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

14 Salaries a Year

Flights Covered

Private Health Cover

Meal Allowance

Welcome Bonus

Job summary

CloserHire is recruiting for a Polish-speaking on-site customer support role in Lisbon, Portugal, on a 6-month contract for the Bytedance GEC CS project. You will assist users via inbound/outbound calls and resolve e-commerce platform-related issues in a fast-paced BPO environment.

The position requires native/fluent Polish and strong English (B2+), with relocation support available and a 6-month contract with rotational shifts.

Qualifications

• Native/Fluent Polish and good English (B2+)
• Comfortable handling inbound and outbound calls
• Ability to investigate and resolve customer/order-related issues
• Willingness to work in rotational shifts

Responsibilities

• Provide on-site customer support for Bytedance GEC CS in Lisbon
• Handle inbound/outbound calls and resolve e-commerce issues
• Work a 6-month contract with rotating shifts and relocation assistance

Skills

Polish

English

Job description

Polish-speaking role in Lisbon, Portugal. 1,000 EUR per month (x14 salaries) (gross). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Polish
• Salary: 1,000 EUR per month (x14 salaries) (gross)
• Start: 22 Oct
• Relocation: supported — details below

Perks worth knowing about

• 14 Salaries a Year
• Flights Covered
• Private Health Cover
• Meal Allowance

About the role

An on-site Customer Support role with our client in Lisbon supporting the Bytedance GEC CS project, focused on assisting users via inbound/outbound calls and resolving e-commerce platform-related issues within a fast-paced BPO environment. 6-month contract with rotational Monday–Sunday shifts and relocation support available for candidates moving from abroad. The client prefers candidates who have never worked for them before, so please do not submit any candidates who have previously worked

What you'll do

• An on-site Customer
• Support role with our client in Lisbon supporting the Bytedance GEC CS project, focused on assisting users via inbound/outbound calls and resolving e-commerce platform-related issues within a fast-paced BPO environment. 6-month contract with rotational
• Monday–Sunday shifts and relocation support available for candidates moving from abroad. The client prefers candidates who have never worked for them before, so please do not submit any candidates who have previously worked for ByteDance, regardless of LOB, BPO, or country

What we're looking for

• Native/Fluent Polish and good English (B2+)
• Comfortable handling inbound and outbound calls
• Ability to investigate and resolve customer/order-related issues
• Comfortable working in fast-paced BPO environment with rotational shifts
• Computer literate with ability to learn systems quickly

Salary

1,000 EUR per month (x14 salaries) (gross)

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Benefits

• Complexity bonus of €100 Health insurance
• Meal allowance 7.63€ /day
• We are offering a 1000€ Welcome Bonus only till end of October. This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment

Relocation support

• Relocation coming from abroad: room in shared apartment for max 12 months - rent of €280, utitlies and bills included. discounted directly from payslip. Relocation wtihin PT: no accomodation !!!From 1st of December 2025 onwards, flight ticket reimbursement will no longer be provided

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.