Polish-Speaking Customer Support Representative (Tap) – Lisbon, Portugal

Closerhire; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Documentation support

Holiday allowances

Job summary

CloserHire is recruiting for a Polish-speaking Customer Support Representative in Lisbon to assist Polish customers via phone, email and chat on travel inquiries for the TAP Air Portugal project. This on-site role involves rotating Monday–Sunday shifts across a 40-hour week and relocation support is included.

You will work in a multilingual contact centre environment, delivering high-quality customer service and travel assistance in English (B2) and Polish.

Qualifications

• Polish-speaking candidates with strong English (B2) required.
• Customer service mindset with good problem-solving skills.
• Willingness to work a 40-hour week on rotating Monday–Sunday shifts.

Responsibilities

• Assist Polish-speaking customers via phone, email and chat.
• Support TAP Air Portugal project with travel-related inquiries.
• Provide multilingual support in an international airline contact centre environment.

Skills

Polish language

Customer service

Problem solving

English (B2)

Job description

Polish-speaking role in Lisbon, Portugal. 1,040.68 EUR (w/ room)-1295€ without room (gross). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Polish
• Salary: 1,040.68 EUR (w/ room)-1295€ without room (gross)
• Start: 6 Oct
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance

About the role

A Customer Support Representative role with our client in Lisbon supporting the TAP Air Portugal project, focused on assisting Polish-speaking customers via phone, email, and chat with travel-related inquiries and customer support requests within an international airline environment. Model: On-site Working Schedule: Rotational Monday–Sunday shifts (40h/week) In short: Airline customer support + travel assistance + multilingual contact centre environment.

What you'll do

• A Customer Support
• Representative role with our client in Lisbon supporting the TAP Air
• Portugal project, focused on assisting
• Polish-speaking customers via phone, email, and chat with travel-related inquiries and customer support requests within an international airline environment. Model: On-site Working Schedule: Rotational
• Monday–Sunday shifts (40h/week)
• In short: Airline customer support + travel assistance + multilingual contact centre environment

What we're looking for

• Native / fluent Polish and strong English (B2 level) are required
• Customer service mindset: Passion for helping customers, strong problem-solving skills, and the ability to explain product/service information clearly
• Flexibility and reliability: Able to work a full-time 40 hour week, on a rotating Monday–Sunday shift pattern, and adapt to a dynamic multilingual environment

Salary

1,040.68 EUR (w/ room)-1295€ without room (gross)

Benefits

• Health insurance from the first day of employment
• Documentation support (for those with EU passport) Meal allowance
• Christmas and holiday allowances paid monthly
• Productivity bonus with target achievement

Relocation support

• If more than 100 km: airport pick up + room 300 EUR + travel costs cover after 9th month, yearly flight home

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.