Polish-Speaking Customer Support Specialist – Lisbon, Portugal (Paid Training)

Closerhire; Lisboa; Sur place; EUR 12 000 - 14 000; Plein temps

Avantages offerts par ce poste

Onboarding & training

Health insurance

Meal allowance

Career development

International environment

Résumé du poste

Closerhire is hiring a Polish-speaking Customer Support Specialist to relocate to Lisbon, Portugal. You will handle inbound and outbound calls in Polish and English, assist buyers, sellers, and creators with orders and inquiries, and maintain professional, empathetic service while resolving issues.

Expect a rotating schedule and full-time employment with the benefit of 14 monthly salaries. Accommodation support and flight reimbursement details are provided as part of the relocation package.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Experience with e-commerce and online marketplaces is a plus.

Responsabilités

• Provide customer support via inbound and outbound calls in Polish and English.
• Assist buyers, sellers, and creators with inquiries about orders and deliveries.
• Investigate and resolve issues by reviewing orders and logistics information.
• Document interactions and maintain detailed case records.

Connaissances

Customer service

Communication skills

Attention to detail

Empathy

Description du poste

Move to Lisbon and get paid properly for your Polish. 920€ x 14 yearly.

What the job actually involves

Day to day you will be provide customer support via inbound and outbound calls in Polish and English, assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services, investigate and resolve customer issues by reviewing order and logistics information, handle customer requests within established quality standards and service level agreements, elevate complex cases to the appropriate internal teams when required, accurately document customer interactions and maintain detailed case records, and deliver a professional, empathetic, and customer-focused experience throughout every interaction.

You will also handle stay up to date with platform features, policies, and e-commerce best practices.

What you'll earn

Portuguese contracts pay 14 salaries a year - your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

What's included

• comprehensive paid onboarding and training
• stable full-time employment
• international and multicultural working environment
• career development and internal growth opportunities
• private health insurance
• Meal allowance
• ongoing learning and professional development
• Rotating schedule Monday to Sunday, between 08:00-17:00 and 09:00-18:00, with 2 rotational days off, future opportunity to work within a 24/7 rotating operation as business needs evolve, and opportunity to support one of the world's fastest-growing e-commerce platforms while building an international customer service career.

Who this suits

• Strong organizational skills and attention to detail
• Comfortable handling high contact volumes during promotional campaigns and peak seasons
• Ability to make sound decisions while working in a fast-paced environment
• Customer-oriented mindset with strong empathy and problem-solving abilities
• Excellent verbal and written communication skills
• Strong understanding of e-commerce and online marketplaces
• Previous customer service experience is an advantage

Getting you there

To help you make the move: accommodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside, portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health, and insurance since day 1 for small amount, free after 6 months.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

Expect roughly five weeks between applying and your first day in country.

Polish-Speaking Customer Support Specialist - Lisbon, Portugal (Paid Training) Lisbon, Portugal