Polish Customer Support Specialist – Relocate from Poland to Lisbon

CloserHire; Lisboa; Sur place; EUR 12 000 - 14 000; Plein temps

Avantages offerts par ce poste

14 Salaries a Year

Accommodation Provided

Flights Covered

Private Health Cover

Meal Allowance

Résumé du poste

CloserHire is recruiting Polish-speaking Customer Support Specialists to join an international e-commerce platform in Lisbon, Portugal. You will support buyers, sellers, and content creators, handling order-related inquiries with fast, professional resolutions.

Role requires Polish and English fluency, strong empathy, and excellent communication. Relocation is supported with accommodation, flight reimbursement, and private health cover.

Qualifications

• Polish and English fluency required.
• Experience in customer service is advantageous.
• Strong organizational and communication skills.

Responsabilités

• Provide customer support via inbound and outbound calls in Polish and English.
• Assist buyers, sellers, and content creators with inquiries related to orders and platform services.
• Investigate and resolve customer issues by reviewing order and logistics information; document interactions clearly.
• Maintain high-quality service standards and SLAs.

Connaissances

Polish language

English language

Customer service

Communication

Adaptability

Description du poste

Still in Poland? This role is in Lisbon, Portugal and the move is paid for. 920€ x 14 yearly.

Where this job is

To be clear before you read on: the job is in Lisbon, Portugal, not in Poland. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health
• Insurance since day 1 for small amount, free after 6 months

What you'll earn in Portugal

920€ x 14 yearly

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

On top of the salary

• 14 Salaries a Year
• Accommodation Provided
• Flights Covered
• Private Health Cover
• Meal Allowance

The role

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform. If you’re passionate about online shopping, digital platforms, and delivering outstanding customer experiences, this is an exciting opportunity to join a dynamic international team. You’ll support users with their marketplace experience, assisting buyers, sellers, and content creators with order-related inquiries while ensuring fast, professional, and effective resolutions.

Day to day that means provide customer support via inbound and outbound calls in Polish and English, assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services, investigate and resolve customer issues by reviewing order and logistics information, handle customer requests within established quality standards and service level agreements, elevate complex cases to the appropriate internal teams when required, accurately document customer interactions and maintain detailed case records, and deliver a professional, empathetic, and customer-focused experience throughout every interaction.

What you need

• Strong organizational skills and attention to detail
• Comfortable handling high contact volumes during promotional campaigns and peak seasons
• Ability to make sound decisions while working in a fast-paced environment
• Customer-oriented mindset with strong empathy and problem-solving abilities
• Excellent verbal and written communication skills
• Strong understanding of e-commerce and online marketplaces
• Previous customer service experience is an advantage

The rest of the package

You also get comprehensive paid onboarding and training, stable full-time employment, international and multicultural working environment, career development and internal growth opportunities, private health insurance Meal allowance, ongoing learning and professional development Rotating schedule Monday to Sunday, between 08:00–17:00 and 09:00–18:00, with 2 rotational days off, future opportunity to work within a 24/7 rotating operation as business needs evolve, and opportunity to support one of the world’s fastest-growing e-commerce platforms while building an international customer service career.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.