Polish Developer Support Agent – Polish Market – Relocate from Poland to Lisbon

CloserHire; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Job summary

CloserHire is hiring for a developer support role in Lisbon, Portugal. You will assist developers with technical and policy-related issues, delivering clear summaries via email, chat, and tickets.

The move is paid, with accommodation provided, and a monthly salary of 1050€ including room. Ideal candidates are fluent in Polish and English, with strong organizational and communication skills, ready to work with APIs, mobile platforms, and developer content.

Qualifications

• Fluency in Polish (C1+) and English (B2+)
• BA/BS degree or equivalent work experience
• Experience in customer support, technical support, or developer relations is a plus

Responsibilities

• Handle escalations and appeals from developers regarding actions taken on their apps.
• Break down complex technical and policy-related issues into clear summaries via email, chat, and ticketing systems.
• Review, curate, and maintain developer-facing content and documentation.

Skills

Polish language

English language

Analytical thinking

Troubleshooting

Organizational skills

Communication skills

Education

BA/BS degree or equivalent

Tools

APIs

Developer tools

Job description

Still in Poland? This role is in Lisbon, Portugal and the move is paid for. 1050€ with room.

Where this job is

To be clear before you read on: the job is in Lisbon, Portugal, not in Poland. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)
• Oeiras - Govo Building

What you'll earn in Portugal

1050€ with room

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

On top of the salary

• Private Health Cover
• Meal Allowance

The role

CloserHire is partnering with a global tech and customer experience leader to hire highly motivated individuals to join their developer support team in Lisbon. In this role, you’ll support a widely-used developer platform by helping resolve technical and policy-related issues, ensuring high-quality communication and service standards. If you’re fluent in Polish and English, have an eye for detail, and want to work with innovative technologies, this is a great opportunity

Day to day that means handle escalations and appeals from developers regarding actions taken on their apps, break down complex technical and policy-related issues into clear summaries via email, chat, and ticketing systems, conduct in-depth research and apply critical thinking to reach policy-compliant decisions, review, curate, and maintain developer-facing content and documentation, communicate effectively on technical concepts such as APIs, APKs, NFC, Bootloader, and related topics, collaborate with internal teams to resolve complex support cases, and proofread and edit developer-facing documents to meet publication standards.

What you need

• Highly organized, collaborative, and adaptable to shifting priorities
• Familiarity with mobile applications, developer tools, or technical policy environments is a plus BA/BS degree or equivalent work experience
• Analytical mindset with solid troubleshooting capabilities
• Strong communication and writing skills, with attention to clarity and tone
• Fluency in Polish (C1+) and English (B2+) 1–2 years of experience in customer support, technical support, or developer relations

The rest of the package

You also get modern office, well-connected location 4-week training program (in English) covering tools, policies, and customer management, long-term employment opportunity with structured career development, access to company-rented accommodation (fully equipped, available for qualifying employees), private health insurance from the first day of employment, meal allowance provided via card, usable in a variety of establishments, portuguese employment contract with applicable public holiday compensation and vacation days, and work schedule: Monday to Friday, rotating shifts between 07:00–19:00 (8-hour shifts + 1-hour break).

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

How the move actually works

• A 30-minute call with us, in your own language, to talk the move through honestly
• Interview with the company
• Offer, then we handle paperwork, flights and your first weeks in Portugal

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.