Dutch-speaking Customer Service Specialist – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 16 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation Provided

Flights Covered

Private Health Cover

Meal Allowance

Relocation package

Resumo da oferta

CloserHire is recruiting for a Dutch-speaking Customer Support Specialist in Lisbon. You will handle inquiries across product features, technical issues, and e-commerce questions, delivering high levels of service for a major client.

You will respond via phone, email, chat and social channels, work with technicians to resolve tickets, and adapt to a flexible schedule while contributing to a multicultural team in a city with strong relocation support.

Qualificações

• Dutch level: C1 required.
• English level: B2 or higher.
• Based in Lisbon or willing to relocate for the role.

Responsabilidades

• Handle customer inquiries via phone, email, chat, social media and messaging channels; provide pre-sales, general inquiries and technical support; maintain a consistent brand voice and escalate issues when needed.

Conhecimentos

Dutch (C1)

English (B2)

Descrição da oferta de emprego

Dutch-speaking role in Lisbon, Portugal. 1406EUR month (x12) base. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Dutch
• Salary: 1406EUR month (x12) base
• Start: 15/10
• Relocation: supported — details below

Perks worth knowing about

• Accommodation Provided
• Flights Covered
• Private Health Cover
• Meal Allowance

About the role

CloserHire supports a leading BPO player in the industry in their pursuit to increase their Dutch-speaking Customer Service Team for the world’s largest search engine. As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.

What you'll do

• Respond to customer requests via phone, email, chat, social media, and messaging channels. Provide pre-sales, general inquiries, and technical support. Maintain a consistent brand voice in both private and public interactions. Escalate issues to higher support tiers as needed. Collaborate with technicians to resolve help tickets. Manage an individual ticket queue and follow management direction. Review and provide feedback on help content

What we're looking for

• C1 level of Dutch Good
• English skills (B2) Based in Lisbon or willing to relocate previous CS / BPO experience is an advantage good PC skills fast decision-maker, with positive outlook be available to work flexible hours and days

Salary

1406EUR month (x12) base

Benefits

• Competitive base salary and benefits
• Fantastic relocation package to one of Europe’s most prestigious and “in” cities
• Private health insurance
• Enrich your CV by working for a major worldwide brand Multicultural Team
• Modern office in an excellent location in Lisbon

Relocation support

• Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health
• Insurance since day 1 for small amount, free after 6 months
• Notes: Monday to Friday – 08:00AM to 08:00 PM (Rotational) Saturday and Sunday – 08:00 AM to 05:00 PM Days Off: 2 Days
• Rotational" our client

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.