B2B English-speaking Customer Specialist – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

14 salaries yearly

Private health cover

Meal allowance

Paid training

Job summary

CloserHire is hiring a B2B Customer Support Specialist for its Lisbon, Portugal team. You will assist business clients via phone, email, and chat, troubleshoot issues with payment systems, and ensure a smooth user experience in a fast-paced environment.

Ideal candidates have at least 1 year in customer service, strong English communication, and a detail-oriented mindset. This office-based role offers 14 monthly salaries distributed through the year, plus private health cover and meal allowance.

Qualifications

• Minimum 1 year experience in customer service.
• Strong English written and verbal communication.

Responsibilities

• Provide B2B customer support via phone, email and chat.
• Troubleshoot payment system issues and assist with platform optimization.
• Verify account information and ensure compliance.

Skills

Fluent English

Customer service

Communication skills

Multitasking

Attention to detail

Problem solving

Education

High school diploma

Tools

CRM software

Job description

B2B English-speaking Customer Specialist in Lisbon, Portugal. 920€ x 14.

At a glance

• Location: Lisbon, Portugal
• Languages: English
• Salary: 920€ x 14
• Start: 8/10
• Relocation: not offered for this role

Perks worth knowing about

• 14 Salaries a Year
• Private Health Cover
• Meal Allowance
• Paid Training

About the role

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!

What you'll do

• Business Client
• Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform. Technical
• Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations. Account
• Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance. Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company. Customer Experience
• Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach

What we're looking for

• Language
• Proficiency: Fluent in English and proficient in English. Education & Experience: High school diploma (mandatory). Stable job history (not frequent job hopping). Minimum 1 year of experience in customer service with a strong customer-oriented approach. Strong interpersonal and teamwork skills. Ability to multitask in a fast-paced environment. High attention to detail and problem-solving mindset. Experience with automated customer service platforms is a plus. Excellent written and verbal communication skills. Strong organizational and computer skills. Flexibility and adaptability to change. Ability to work independently while following company protocols. Work
• Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off

Salary

920€ x 14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Benefits

• Stable Work
• Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts. Comprehensive
• Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools. Career Growth
• Opportunities: Access to internal promotions, career development programs, and specialized training courses. Competitive Benefits
• Package: Health insurance & wellness programs. Paid time off & holiday allowances. Performance-based incentives. Dynamic Work
• Environment: Work with an international team in the fast-growing digital payment industry

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.