Operations Customer Expert - Spanish Speaker (with Galician)

Cross Border Talents; Lisboa; On-site; EUR 19,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is recruiting an Operations Customer Expert to join a growing team on-site. You will be the voice customers hear when they need help, using a calm and clear approach.

The role focuses on resolving issues, collaborating with the team, and following up on cases to ensure satisfaction. On-site, 8 hours per day, 5 days per week.

Qualifications

• Fluency in Spanish and Galician, working proficiency in English (B1).
• EU work eligibility (citizenship or valid permit).
• Comfort with learning new internal systems.
• Some customer-facing experience is a plus.

Responsibilities

• Flag recurring issues so they can be addressed at the source.
• Contribute to a supportive, collaborative team environment.
• Follow up on open cases to prevent stagnation.
• Stay calm and clear with customers, even when frustrated.

Skills

Spanish

Galician

English (B1)

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

We're recruiting a Operations Customer Expert for a growing team in Lisbon, Portugal.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Flag recurring issues so they can be addressed at the source


• Contribute to a supportive, collaborative team environment


• Follow up on open cases rather than letting them sit


• Stay calm and clear with customers even when they're frustrated

Requirements:

• Spanish: Fluent | Galician: Fluent | English: B1


• Eligible to work in the EU (citizenship, valid permit, or equivalent)


• Reasonably tech-comfortable - happy learning new internal systems


• Some prior customer-facing experience is a plus, though not essential

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.