Customer Support Representative - Spanish Speaker

Cross Border Talents; Lisboa; On-site; EUR 9,400 - 11,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Spanish-speaking Customer Support Representative to join our front-line team on-site. You will field questions, solve problems, and ensure customers leave conversations satisfied. The schedule is rotative with night shifts, and EU work eligibility is required.

We offer a monthly salary of €930 and a collaborative, fast-paced environment. Prior customer-facing experience is a plus, but not essential; training is provided to help you excel in

Qualifications

• Fluent Spanish is required.
• English at C1 level is required.
• Eligible to work in the EU (citizenship, valid permit, or equivalent) is required.

Responsibilities

• Resolve issues efficiently without cutting corners on quality.
• Recognize when something needs escalating versus resolving directly.
• Keep internal systems and case notes accurate and current.
• Contribute to a supportive, collaborative team environment.

Skills

Spanish fluency

English proficiency (C1)

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: Monday to Sunday – 24/7 (rotative shifts including night shifts); Days Off: 2 rotative days

A Spanish-speaking Customer Support Representative is needed for a team based in Lisbon, Portugal.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What We Offer:

• Salary: €930/month

Your Responsibilities:

• Resolve issues efficiently without cutting corners on quality
• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment

Requirements:

• Spanish: Fluent | English: C1
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required

We keep candidates updated at each stage rather than leaving you guessing after you apply.