Operations Customer Expert (English Speaker)

CallForTalents; Lisboa; Presencial; EUR 27 000 - 36 000; Tempo integral

Resumo da oferta

CallForTalents in Lisbon, Portugal is seeking an Operations Customer Expert to join the team on-site. You will be the main point of contact for customers, ensuring smooth operations, delivering excellent service, and contributing to a positive customer experience.

You will handle inquiries, resolve issues efficiently, and support internal processes while maintaining professionalism and care. Fluency in English (C1) and a proactive, empathetic mindset are essential.

Qualificações

• Proficient English communication (C1).
• Empathic and helpful attitude.
• Strong teamwork and collaboration skills.
• Ability to de-escalate situations when needed.
• Responsible handling of sensitive information.
• Fast learner with proactive mindset.

Responsabilidades

• Manage customer interactions with professionalism and empathy
• Resolve operational and service-related inquiries efficiently
• De-escalate challenging situations while protecting the customer relationship
• Handle sensitive customer and company information with strict confidentiality
• Collaborate closely with team members to ensure seamless operations
• Continuously learn and adapt to new processes, tools, and products

Conhecimentos

English (C1)

Empathy

Team player

De-escalation

Confidentiality

Fast learner

Descrição da oferta de emprego

Job Title: Operations Customer Expert

Location: Lisbon, Portugal

Work Model: On-site

About The Role

We are looking for an Operations Customer Expert to join our team in Lisbon. In this role, you will be a key point of contact for customers, ensuring smooth operations, delivering excellent service, and contributing to a positive customer experience. You will handle customer inquiries, resolve issues efficiently, and support internal processes while maintaining the highest standards of professionalism and care.

Key Responsibilities

• Manage customer interactions with professionalism and empathy
• Resolve operational and service-related inquiries efficiently
• De-escalate challenging situations while protecting the customer relationship
• Handle sensitive customer and company information with strict confidentiality
• Collaborate closely with team members to ensure seamless operations
• Continuously learn and adapt to new processes, tools, and products

Requirements

• Exceptional verbal and written English communication skills (C1 minimum)
• Empathic and helpful attitude
• Strong team player
• Soft skills for de-escalating situations when needed
• Ability to handle sensitive information responsibly
• Fast learner with a proactive mindset