Operations Customer Expert (English Speaker)

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 32 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is seeking an Operations Customer Expert to join the team on-site. You will be the main contact for customers, ensuring smooth operations and a superior service level while upholding high professional standards.

You will handle inquiries, resolve issues efficiently, and support internal processes. The role requires strong English communication, empathy, teamwork, and a proactive, fast-learning mindset.

Qualificações

• Must have excellent verbal and written English skills (C1 minimum).
• Demonstrates empathy and a helpful attitude in customer interactions.
• Works well in a team and supports colleagues.
• Skilled in de-escalation to protect customer relationships.
• Ability to handle sensitive information with discretion and confidentiality.
• Fast learner with a proactive approach to new processes and tools.

Responsabilidades

• Manage customer interactions with professionalism and empathy.
• Resolve operational and service-related inquiries efficiently.
• De-escalate challenging situations while protecting the customer relationship.
• Handle sensitive customer and company information with strict confidentiality.
• Collaborate closely with team members to ensure seamless operations.
• Continuously learn and adapt to new processes, tools, and products.

Conhecimentos

English Proficiency

Empathy

Team Player

De-escalation

Sensitive Information Handling

Fast Learner

Descrição da oferta de emprego

Job Title: Operations Customer Expert

Location: Lisbon, Portugal

Work Model: On-site

About the Role

We are looking for an Operations Customer Expert to join our team in Lisbon. In this role, you will be a key point of contact for customers, ensuring smooth operations, delivering excellent service, and contributing to a positive customer experience. You will handle customer inquiries, resolve issues efficiently, and support internal processes while maintaining the highest standards of professionalism and care.

Key Responsibilities

• Manage customer interactions with professionalism and empathy
• Resolve operational and service-related inquiries efficiently
• De-escalate challenging situations while protecting the customer relationship
• Handle sensitive customer and company information with strict confidentiality
• Collaborate closely with team members to ensure seamless operations
• Continuously learn and adapt to new processes, tools, and products

Requirements

• Exceptional verbal and written English communication skills (C1 minimum)
• Empathic and helpful attitude
• Strong team player
• Soft skills for de-escalating situations when needed
• Ability to handle sensitive information responsibly
• Fast learner with a proactive mindset