Operations Customer Expert I Spanish Market

Cross Border Talents; Lisboa; On-site; EUR 16,740 - 22,320; Full time

Benefits offered by this job

Competitive monthly salary

Holiday and Christmas bonuses

Meal allowance (EUR 7 per day)

Health insurance from day one

Housing option for relocating employees

Job summary

A leading customer service company in Lisbon is seeking an Operations Customer Expert to provide excellent support to the Spanish market. You will handle customer inquiries via voice and email, manage claims, and perform cross-selling. The ideal candidate has at least 6 months of customer service experience, fluent Spanish, and B2 level English. This role offers competitive compensation and benefits, including meal allowance and health insurance.

Qualifications

• Minimum of 6 months of experience in customer service and sales.
• Strong ability to manage communication through voice and email efficiently.
• Valid residence card for Portugal OR a EU member state passport required.

Responsibilities

• Provide excellent customer support for the Spanish market.
• Handle customer service tasks and manage claims.
• Perform cross-selling opportunities.

Skills

Customer service

Communication skills

Sales

Spanish proficiency

B2 level English

Job description

Operations Customer Expert I Spanish Market

About the job Operations Customer Expert I Spanish Market

Are you passionate about customer service and ready to take on a dynamic role that blends customer support and sales? Join us for a rewarding career where innovation, quality, and people are at the heart of everything we do!

Role and Responsibilities:

As an Operations Customer Expert I, you will:

• Provide excellent customer support for the Spanish market.
• Handle customer service tasks, manage claims, and perform cross-selling.
• Communicate effectively via voice and email, ensuring top-tier service delivery.

Requirements:

• Minimum of 6 months of experience in customer service and sales (preferred).
• Strong ability to manage communication through voice and email efficiently.
• Proficiency in Spanish (essential) a near-native or native level with B2 English
• Ability to work with new software programs and adapt to technology.
• A valid residence card for Portugal OR a EU member state passport (a MUST)

Working Hours:

• Shifts are rotational, from Monday to Friday, between 7:30 AM and 5:00 PM.

Training:

• Intensive 12-day training to equip you with all the knowledge needed for success.
• Training is conducted in English, with daily working hours of 8 hours.
• Completion of training is required with at least 85% accuracy on the final test.

Trial Period:

• 1-month trial period after the contract signing. Performance during this period will impact the final decision for continued employment.

Location:

• Your workplace is located in Lisbon, Portugal, with convenient access to public transport.

If you are passionate about delivering outstanding customer service and are excited to contribute to a leading industry, apply today to start your career with us!

Compensation and Benefits:

• Competitive monthly salary and attractive benefits.
• Holiday and Christmas bonuses (equal to base salary).
• Meal allowance (EUR 7 per day).
• Health insurance from day one.
• Housing option: Accommodation in company-rented apartments for employees relocating from more than 100 km away.