Ops Customer Expert - English Speaker

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking an Ops Customer Expert in Lisbon, Portugal. The role involves assisting customers via phone, chat, or email, with emphasis on clear communication and patience. English fluency and EU work eligibility are required.

On-site work and a 1-year banking/financial services background are relevant signals for the position. You will be the first point of contact to sort out issues, with process support and a focus on resolving problems efficiently while maintaining high

Qualifications

• Fluent English with excellent communication.
• Ability to stay calm and clear with customers.
• Willingness to learn and adapt in a customer support role.

Responsibilities

• Respond to customer questions across phone, chat, and/or email.
• Stay calm and clear with customers even when they're frustrated.
• Flag recurring issues so they can be addressed at the source.
• Resolve issues efficiently without cutting corners on quality.

Skills

Fluent English

Customer-facing

Clear communication

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 1 year of experience in; Banking/Financial Services

New opening: Ops Customer Expert, Lisbon, Portugal. English speakers encouraged to apply.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Respond to customer questions across phone, chat, and/or email
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality

Requirements:

• Fluent English
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Some prior customer-facing experience is a plus, though not essential
• Right to work in the country without sponsorship required

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.