Customer Support Representative - Spanish Speaker (On-Site, from 22 Oct)

Cross Border Talents; Lisboa; On-site; EUR 8,700 - 12,000; Full time

Benefits offered by this job

Welcome bonus €2,000

On-site work

Job summary

Cross Border Talents in Lisbon is expanding and seeks a Customer Support Representative. This front-line role handles inquiries, resolves issues, and ensures customers leave conversations satisfied.

You will work on-site with shifts 07:00–16:00 or 10:00–19:00, Monday to Sunday, and must be fluent in Spanish and English. Nice to have prior customer-facing experience and being tech-savvy.

We offer a €920/month salary plus a €2,000 welcome bonus paid in 12 installments during the first year.

Qualifications

• Fluent Spanish and English proficiency.
• Good written and spoken communication.
• Tech-savvy with willingness to learn internal systems.
• Prior customer-facing experience is a plus.

Responsibilities

• Handle inquiries and resolve issues; escalate when needed.
• Maintain accurate case notes and update systems.
• Follow up on open cases; support a collaborative team environment.

Skills

Fluent Spanish

Fluent English

Communication skills

Tech-savvy

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: Monday to Sunday, 07:00–19:00; Shifts: 07:00–16:00 / 10:00–19:00

A well-established company in Lisbon is expanding and looking to bring on a Customer Support Representative.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What We Offer:

• Salary: €920/month
• Welcome bonus: €2,000; paid in 12 monthly instalments (1/12 per month) during first year.

Your Responsibilities:

• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment

Requirements:

• Fluent Spanish, English
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal
• Some prior customer-facing experience is a plus, though not essential

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.