Operations Customer Expert - Spanish Speaker (with Basque)

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking a Spanish-speaking Operations Customer Expert to join our Lisbon team on-site. You will be the first point of contact for customers, handling inquiries across phone, chat, and email, and guiding issues to resolution with patience and clear communication.

The role emphasizes maintaining accurate case notes, staying organized across multiple cases, and quickly learning new internal systems as you escalate when needed.

Qualifications

• Spanish: Fluent
• Basque: Fluent
• English: B1
• Clear, professional communication style, written and verbal
• Able to stay organized when handling multiple cases at once
• Reasonably tech-comfortable - happy learning new internal systems

Responsibilities

• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Respond to customer questions across phone, chat, and/or email

Skills

Spanish

Basque

English

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

A Spanish-speaking Operations Customer Expert is needed for a team based in Lisbon, Portugal.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Respond to customer questions across phone, chat, and/or email

Requirements:

• Spanish: Fluent | Basque: Fluent | English: B1
• Clear, professional communication style, written and verbal
• Able to stay organized when handling multiple cases at once
• Reasonably tech-comfortable - happy learning new internal systems

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.