Customer Support Representative - Portuguese Speaker (On-Site, from 06 Oct)

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Job summary

Cross Border Talents is seeking a Customer Support Representative in Lisbon, Portugal. This on-site role focuses on frontline support, addressing inquiries via phone, chat, and email, and ensuring customers leave satisfied.

The ideal candidate speaks fluent Portuguese, can work legally in the EU without sponsorship, and thrives in a fast-paced, customer-facing environment. We welcome proactive individuals who stay connected with customers across channels and markets.

Qualifications

• Fluent Portuguese
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role

Responsibilities

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit

Skills

Portuguese fluency

Customer support

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: Monday to Sunday; 08:00–23:00

There's an opening for a Customer Support Representative in Lisbon, Portugal - ideal for Portuguese speakers looking for their next move.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit

Requirements

• Fluent Portuguese
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.