Bilingual Spanish & Basque Ops Support - Lisbon (On-site)

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking a Spanish-speaking Operations Customer Expert to join our Lisbon team on-site. You will be the first point of contact for customers, handling inquiries across phone, chat, and email, and guiding issues to resolution with patience and clear communication.

The role emphasizes maintaining accurate case notes, staying organized across multiple cases, and quickly learning new internal systems as you escalate when needed.

Qualifications

• Spanish: Fluent
• Basque: Fluent
• English: B1
• Clear, professional communication style, written and verbal
• Able to stay organized when handling multiple cases at once
• Reasonably tech-comfortable - happy learning new internal systems

Responsibilities

• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Respond to customer questions across phone, chat, and/or email

Skills

Spanish

Basque

English

Job description

Cross Border Talents is seeking a Spanish-speaking Operations Customer Expert to join our Lisbon team on-site. You will be the first point of contact for customers, handling inquiries across phone, chat, and email, and guiding issues to resolution with patience and clear communication.

The role emphasizes maintaining accurate case notes, staying organized across multiple cases, and quickly learning new internal systems as you escalate when needed.