Operations Customer Expert — English-Speaking Market

Cross Border Talents; Lisboa; Presencial; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal, is seeking an Operations Customer Expert to support users with advertising tools and services. You will handle inquiries via email, chat, and phone, and help customers navigate platform processes.

The role emphasizes clear communication, logical problem-solving, and a commitment to first-contact resolution. On-site position with rotating shifts and a 15-day training program to get you up to speed.

Formación

• Experience in customer support via email, chat, and phone.
• Strong communication and problem-solving skills.
• Ability to resolve issues on first contact.
• Familiarity with advertising tools or billing a plus.

Responsabilidades

• Deliver customer-friendly support via email, chat, and phone.
• Investigate advertising, billing, and account-related issues.
• Guide users through platform processes and requirements.
• Aim for effective first-contact resolution.
• Escalate complex cases and ensure proper follow-up.

Descripción del empleo

Operations Customer Expert — English-Speaking Market

Great support is about more than answering questions. It's about understanding the problem and helping people move forward.

At Cross Border Talents, we're looking for an English-speaking professional to support users with advertising tools and services.

Your mission:

• Deliver customer-friendly support via email, chat, and phone
• Investigate advertising, billing, and account-related issues
• Guide users through platform processes and requirements
• Aim for effective first-contact resolution
• Escalate complex cases and ensure proper follow-up

We're looking for someone who communicates clearly, approaches challenges logically, and cares about service quality.

Position details:

• Location: Lisbon, Portugal
• Work model: On-site
• Schedule: 40 hours per week, rotating shifts
• Training: 15 working days