Operations Customer Expert — Customer Delight | English Market |

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Job summary

Cross Border Talents is seeking an Operations Customer Expert to support SMBs using digital advertising solutions in Lisbon. This on-site role offers a 40-hour week with rotating shifts and a structured onboarding program to help you hit the ground running.

You will assist customers via chat, email, and phone, focusing on helping them understand products, resolve issues, and maximize value while maintaining compliance and data privacy.

Qualifications

• English proficiency at C1 level or above.
• Excellent written and verbal communication.
• Empathy, patience, and helpful attitude.
• Ability to de-escalate challenging conversations.
• Willingness to learn new systems and processes.
• Collaborative, team-oriented mindset.

Responsibilities

• Support business customers through chat, email, and phone.
• Provide pre-sales and post-sales assistance.
• Help customers understand advertising products, tools, and features.
• Troubleshoot issues and guide customers toward practical solutions.
• Handle sensitive information responsibly.
• Create positive customer experiences through empathy and clear communication.

Skills

English (C1+)

Written communication

Verbal communication

Empathy

De-escalation

Team collaboration

Willingness to learn

Job description

Operations Customer Expert — Customer Delight | English Market | Lisbon, Portugal

Do you enjoy helping people succeed and turning challenging situations into positive experiences?

Cross Border Talents is looking for an Operations Customer Expert to support small and medium-sized businesses using digital advertising solutions.

In this role, you will help business customers navigate advertising tools, resolve issues, and get the most out of the products and services available to them.

Your responsibilities:

• Support business customers through chat, email, and phone.
• Provide pre-sales and post-sales assistance.
• Help customers understand advertising products, tools, and features.
• Troubleshoot issues and guide customers towards practical solutions.
• Handle sensitive information responsibly.
• Create positive customer experiences through empathy and clear communication.

What makes you a great fit?

• English proficiency at C1 level or above.
• Excellent written and verbal communication skills.
• Empathy, patience, and a helpful attitude.
• Ability to de-escalate challenging conversations.
• Willingness to learn new systems and processes.
• A collaborative, team-oriented mindset.

Working conditions:

• Location: Lisbon, Portugal.
• On-site position.
• Full-time schedule, 40 hours per week.
• Rotating shifts.
• Structured onboarding and intensive training.

Important: Candidates must already have legal authorisation to work in Portugal and currently reside in Lisbon.

Join Cross Border Talents and take your next career step!