Operations Customer Expert - Customer Experience

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking Operations Customer Expert to deliver clear and helpful support for small and medium businesses using our digital advertising tools. You will handle inquiries by phone, chat, and email, guiding customers through products and self-service tools.

The role includes problem solving, de-escalation, and maintaining a friendly, professional tone. You will join a collaborative team with rotating shifts, 40 hours per week, and structured

Qualifications

• C1 English proficiency or above.
• Excellent written and spoken communication.
• Empathy, patience, and strong listening skills.
• The ability to handle sensitive information responsibly.
• A team-player attitude and willingness to learn.

Responsibilities

• Assist customers through phone, chat, and email.
• Provide guidance on advertising products and self-service tools.
• Support customers with questions before and after sales.
• Resolve concerns while maintaining a friendly and professional tone.
• De-escalate difficult situations when necessary.
• Contribute to customer satisfaction and service quality.

Skills

English proficiency

Clear communication

Empathy

Active listening

handling sensitive information

Team player

Willingness to learn

Job description

Operations Customer Expert - Customer Experience | Lisbon, Portugal

Do you believe a helpful conversation can change a customer's entire experience?

At Cross Border Talents, we are looking for an English-speaking Operations Customer Expert who can combine excellent communication with practical problem-solving.

In this role, you will support small and medium-sized businesses using digital advertising products and tools. Your goal will be to make every interaction clear, useful, and positive.

Your responsibilities:

• Assist customers through phone, chat, and email.
• Provide guidance on advertising products and self-service tools.
• Support customers with questions before and after sales.
• Resolve concerns while maintaining a friendly and professional tone.
• De-escalate difficult situations when necessary.
• Contribute to customer satisfaction and service quality.

What you bring:

• C1 English proficiency or above.
• Excellent written and spoken communication.
• Empathy, patience, and strong listening skills.
• The ability to handle sensitive information responsibly.
• A team-player attitude and willingness to learn.

Position details:

• Location: Lisbon, Portugal.
• On-site.
• 40 working hours per week.
• Rotating shift pattern.
• Structured training for new employees.

Applicants must already have the legal right to work in Portugal and currently reside in Lisbon.