Operations Customer Expert - English-Speaking

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents is seeking an English-speaking Operations Customer Expert to support small and medium-sized businesses in the digital advertising space. This on-site position in Lisbon involves communicating with customers via chat, email, and phone, guiding them on advertising products and tools, and ensuring a professional and supportive interaction.

The ideal candidate has C1 English or higher, strong writing and communication skills, a calm team-focused approach, and the ability to

Qualifications

• C1 English or higher.
• Strong communication and writing skills.
• Calm, friendly, customer-focused approach.
• Confidence handling challenging interactions.
• Fast learning and willingness to work in a team.

Responsibilities

• Deliver customer support across chat, email, and phone across multiple channels.
• Guide customers on advertising products and tools.
• Assist before and after sales; resolve questions and issues.
• Investigate concerns and explain solutions.
• Maintain confidentiality of information and contribute to satisfaction.

Skills

English C1+

Customer service

Communication

Team oriented

Job description

Operations Customer Expert - English-Speaking | Lisbon, Portugal

Great customer service is more than answering questions. It is about understanding people, solving problems, and helping businesses move forward.

Cross Border Talents is recruiting an English-speaking Operations Customer Expert to support small and medium-sized businesses in the digital advertising environment.

What will you do?

You will communicate with customers across chat, email, and phone, providing guidance on advertising products and tools. You will assist customers before and after sales, help resolve technical or product-related questions, and ensure every interaction feels professional and supportive.

Your key responsibilities:

• Deliver customer support across multiple communication channels.
• Help businesses use self-service advertising solutions.
• Investigate customer concerns and explain available solutions.
• Manage difficult conversations with empathy and professionalism.
• Protect confidential and sensitive information.
• Contribute to positive customer satisfaction results.

Your profile:

• C1 English or higher.
• Strong communication and writing skills.
• A calm, friendly, and customer-focused approach.
• Confidence handling challenging interactions.
• Fast learning skills and a willingness to work in a team.

The opportunity:

• On-site in Lisbon.
• 40 hours per week.
• Rotating shifts.
• Comprehensive training provided.

Applicants must already be legally authorised to work in Portugal and currently live in Lisbon.