Customer Operations Specialist — English Support (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert for the English-speaking market. You will support small and medium businesses using online advertising solutions, guiding users through products and resolving issues to ensure a smooth experience.

The role includes on-site, full-time 40 hours, rotating shifts, intensive onboarding, and opportunities to learn digital products. Candidates must have legal authorization to work in Portugal and reside in Lisbon.

Qualifications

• English at C1 level or above.
• Excellent written and verbal communication.
• Empathy, patience, and strong customer service skills.
• Ability to adapt, learn quickly, and work collaboratively.

Responsibilities

• Support customers by phone, chat, and email.
• Provide guidance on advertising products and tools.
• Assist with pre-sales and post-sales enquiries.
• Help customers troubleshoot and understand available solutions.
• De-escalate challenging interactions professionally.

Skills

English proficiency

Communication skills

Empathy & customer service

Problem solving

Team collaboration

Job description

Cross Border Talents in Lisbon is seeking an Operations Customer Expert for the English-speaking market. You will support small and medium businesses using online advertising solutions, guiding users through products and resolving issues to ensure a smooth experience.

The role includes on-site, full-time 40 hours, rotating shifts, intensive onboarding, and opportunities to learn digital products. Candidates must have legal authorization to work in Portugal and reside in Lisbon.