Career Opportunity: Operations Customer Expert

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert for the English-speaking market. You will support small and medium businesses using online advertising solutions, guiding users through products and resolving issues to ensure a smooth experience.

The role includes on-site, full-time 40 hours, rotating shifts, intensive onboarding, and opportunities to learn digital products. Candidates must have legal authorization to work in Portugal and reside in Lisbon.

Qualifications

• English at C1 level or above.
• Excellent written and verbal communication.
• Empathy, patience, and strong customer service skills.
• Ability to adapt, learn quickly, and work collaboratively.

Responsibilities

• Support customers by phone, chat, and email.
• Provide guidance on advertising products and tools.
• Assist with pre-sales and post-sales enquiries.
• Help customers troubleshoot and understand available solutions.
• De-escalate challenging interactions professionally.

Skills

English proficiency

Communication skills

Empathy & customer service

Problem solving

Team collaboration

Job description

Career Opportunity: Operations Customer Expert — Lisbon, Portugal

Looking for a role where you can develop your communication skills, learn about digital products, and help business customers succeed?

Cross Border Talents is recruiting an Operations Customer Expert for the English-speaking market.

You will provide customer support to small and medium-sized businesses using online advertising solutions. From answering product questions to helping customers resolve issues, your work will contribute to a smooth and positive customer experience.

Main responsibilities:

• Support customers by phone, chat, and email.
• Provide guidance on advertising products and tools.
• Assist with pre-sales and post-sales enquiries.
• Help customers troubleshoot and understand available solutions.
• De-escalate challenging interactions professionally.
• Handle sensitive information responsibly.
• Maintain a helpful and friendly communication style.

Requirements:

• English at C1 level or above.
• Excellent written and verbal communication.
• Empathy, patience, and strong customer service skills.
• Ability to adapt, learn quickly, and work collaboratively.
• Confidence handling sensitive situations.

Role details:

• Location: Lisbon, Portugal.
• Work model: On-site.
• Full-time: 40 hours per week.
• Rotating shifts.
• Intensive onboarding and training.

Candidates must already have legal authorisation to work in Portugal and currently reside in Lisbon.

Take the next step with Cross Border Talents!