Operations Customer Expert | Ads Support

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 31,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

Cross Border Talents is seeking an Operations Customer Expert in Lisbon to assist English-speaking users with advertising accounts, payments, campaign delivery, and platform features.

You will investigate issues, explain solutions clearly, and collaborate with specialist teams on complex cases, building knowledge through structured training as part of a 24/7 on-site operation in Lisbon. The role is full-time (40 hours/week) with rotating shifts and 15 days of initial training.

Job description

Operations Customer Expert | Ads Support | Lisbon, Portugal

Do you enjoy investigating issues, explaining things clearly, and helping people find the right solution?

Join Cross Border Talents and support English-speaking users with advertising accounts, payments, campaign delivery, and platform functionality.

What makes this role interesting?

• Work with a wide range of advertising-related questions
• Develop your troubleshooting and customer service skills
• Help users understand policies and platform features
• Collaborate with specialist teams on complex cases
• Build your knowledge through structured training

We're looking for a clear communicator who is detail-oriented, customer-focused, and comfortable working with digital tools.

Work details:

• On-site in Lisbon, Portugal
• Full-time, 40 hours per week
• Rotating shifts in a 24/7 operation
• 15 working days of initial training