Operations Customer Expert - English Market (On-site)

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 28,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking an Operations Customer Expert to support users with advertising tools and services. You will handle inquiries via email, chat, and phone, and help customers navigate platform processes.

The role emphasizes clear communication, logical problem-solving, and a commitment to first-contact resolution. On-site position with rotating shifts and a 15-day training program to get you up to speed.

Qualifications

• Experience in customer support via email, chat, and phone.
• Strong communication and problem-solving skills.
• Ability to resolve issues on first contact.
• Familiarity with advertising tools or billing a plus.

Responsibilities

• Deliver customer-friendly support via email, chat, and phone.
• Investigate advertising, billing, and account-related issues.
• Guide users through platform processes and requirements.
• Aim for effective first-contact resolution.
• Escalate complex cases and ensure proper follow-up.

Job description

Cross Border Talents in Lisbon, Portugal, is seeking an Operations Customer Expert to support users with advertising tools and services. You will handle inquiries via email, chat, and phone, and help customers navigate platform processes.

The role emphasizes clear communication, logical problem-solving, and a commitment to first-contact resolution. On-site position with rotating shifts and a 15-day training program to get you up to speed.