Ads Support & Customer Operations Specialist — Lisbon

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert to assist English-speaking users with advertising questions and platform navigation. You will help with ad accounts, payments, and access issues; troubleshoot campaign creation, publication, and delivery; explain policies, and guide users through available tools and features.

The role is office-based, full-time (40 hours weekly) with rotating shifts in a 24/7 operation, and includes structured training and ongoing

Responsibilities

• Assist with ad accounts, payments, and access issues
• Troubleshoot campaign creation, publication, and delivery
• Explain advertising policies and platform guidelines
• Help users understand available tools and features
• Manage cases carefully and coordinate with specialist teams

Skills

English proficiency

Customer support

Job description

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert to assist English-speaking users with advertising questions and platform navigation. You will help with ad accounts, payments, and access issues; troubleshoot campaign creation, publication, and delivery; explain policies, and guide users through available tools and features.

The role is office-based, full-time (40 hours weekly) with rotating shifts in a 24/7 operation, and includes structured training and ongoing